1. OVERVIEW
NowSettled is a consumer application that lets two people privately provide their sides of an everyday disagreement and receive an AI-generated decision.
This Privacy Policy explains what information NowSettled collects, how it is used, how it moves through the service, who processes it, how long it is retained, and how you can request access or deletion.
NowSettled does not sell personal information and does not use advertising SDKs in the app.
2. INFORMATION WE COLLECT
ACCOUNT INFORMATION
We collect information needed to create and maintain your account, including your email address, authentication information, display name, and account information. To enforce the 18+ requirement, the app asks for your date of birth and calculates your age on your device. Only confirmation that the 18+ requirement was satisfied is sent to and stored by NowSettled. Your date of birth itself is not transmitted to or stored by NowSettled.
CASE INFORMATION
We collect information you provide or generate through a case, including:
• case title;
• your written side of the disagreement;
• desired outcome;
• clarifying questions and your answers;
• reactions and other case interactions;
• uploaded evidence;
• AI-generated questions;
• AI-generated decisions; and
• related recommendations, next steps, and reflections.
EVIDENCE
The app permits certain JPEG, PNG, HEIC, WebP, and PDF uploads, subject to the limits shown in the app. Evidence may contain personal information about you or other people.
USAGE AND TECHNICAL INFORMATION
We collect first-party usage events and technical information needed to operate, secure, troubleshoot, and improve the service.
PUSH NOTIFICATIONS
If push notifications are enabled, device push-token information is processed through Expo's push infrastructure so notifications can be delivered.
WEBSITE EMAILS
NowSettled's marketing website may collect email addresses from people who voluntarily submit them, such as for launch announcements, updates, or other communications. Those addresses are used for the purpose for which they were submitted and for related service or marketing communications where permitted by law. You can unsubscribe from marketing communications where an unsubscribe mechanism is provided, or contact support@nowsettled.com.
CASE COACH
If you use Case Coach, conversations and information you provide to that feature may be stored as part of providing the feature. Case Coach content is associated with your account and is intended to help you work on your own side of a disagreement.
3. INFORMATION WE DO NOT COLLECT FOR AI PROMPTS
We do not include your email address, account ID, authentication credentials, verdict reactions, previous case history, conflict-style profile, or information from unrelated cases in the AI prompts described below.
4. HOW YOUR CASE IS PROCESSED
NowSettled's core flow is:
PRIVATE SUBMISSION → AI PROCESSING → SHARED DECISION.
The normal case uses separate AI requests for different stages.
QUESTIONS REQUEST
After both sides are submitted, the AI may receive the case title, both display names, both written sides, and both desired outcomes.
DECISION REQUEST
The decision-generation request does not include the participants' actual display names. Role placeholders are used instead, and display names are substituted only when the decision is shown in the app. The AI may receive the case title, both written sides, both desired outcomes, the clarifying questions and answers from both participants, and qualifying evidence images. The current implementation can send up to eight qualifying images across both sides. HEIC files and PDFs may be stored and shared with the other participant after settlement but are not currently read by the AI decision process.
PRIVATE REFLECTION
A private reflection may be generated for an individual participant using the case title, participant display names, both sides, and both desired outcomes. It is not shown to the other participant.
DISPLAY NAMES
Display names may be included in the questions request and the private reflection request. They are not included in the decision-generation request, which uses role placeholders instead. Email addresses and account identifiers are not included in any AI request.
5. AI PROCESSING AND ANTHROPIC
NowSettled uses Anthropic's Claude API through a server-side integration.
Anthropic processes the prompts and returns AI-generated outputs used to provide the service.
NowSettled does not store the full prompts as conversation records. The structured AI outputs that form part of the service are stored, including decision fields, clarifying questions, and private reflections/behavioral signals.
Under Anthropic's current commercial API terms, Anthropic states that API inputs and outputs are automatically deleted from its backend within 30 days by default, unless a different arrangement applies or retention is required for safety or legal reasons. Anthropic also states that commercial/API customer content is not used to train its models unless the customer explicitly participates in an applicable training program or otherwise explicitly provides materials for training. These third-party practices may change, and Anthropic's current terms govern Anthropic's own processing.
NowSettled does not promise that Anthropic's retention period will always remain 30 days. If our Anthropic configuration or contractual terms materially change, we will update this Policy as appropriate.
6. AI DECISIONS ARE NOT PROFESSIONAL ADVICE
AI-generated outputs can be wrong or incomplete.
NowSettled does not independently verify the truth of user submissions or evidence.
Do not rely on an AI-generated decision for legal, medical, financial, mental-health, criminal, emergency, or personal-safety decisions.
7. PRIVATE SUBMISSIONS AND SHARED DECISIONS
A participant's original submission is private from the other participant until the applicable sharing stage.
The final decision is a shared case artifact and is provided to both participants.
The technical fallback flow may operate differently from the normal AI flow. If the normal decision process fails or times out, the fallback may ask both participants reflective questions and show each participant the one thing the other participant chose to concede. The fallback is a technical recovery mechanism, not a safety determination.
8. CONFLICT-STYLE PROFILE
After settled cases, NowSettled may generate a private conflict-style profile using structured behavioral signals and onboarding information.
The profile may include pace, directness, empathy, flexibility, follow-through, a style name, and related scores.
The profile is private to you and is not shown to the other participant.
The profile is not included in future AI decision prompts and is not used by the decision-generation function to determine the outcome of a case.
A separate pairing record may contain a shared case count and win/loss tally that both participants in that pairing can see.
9. CASE COACH
Case Coach may store the conversations and information you provide to it so that the feature can provide continuity and organize your own side of a disagreement.
Case Coach is not intended to receive the other participant's private submission, the other participant's clarifying answers, or the final decision merely because you use Case Coach.
10. REPORTS, SAFETY, AND MODERATION
You can report content or conduct through the in-app reporting function or by contacting support@nowsettled.com.
Reports may include the reported content, case information, the reporting reason, and any optional description you provide.
We may retain reported material and related information as reasonably necessary to investigate abuse, enforce our Terms, protect users, maintain security, prevent fraud, or establish, exercise, or defend legal claims.
At launch, reports may be reviewed manually rather than through a dedicated administrative dashboard. We aim to respond to reports in a timely manner.
If our safety systems identify content involving immediate danger, violence, abuse, threats, self-harm, child safety, or another prohibited high-risk category, the service may refuse to generate a normal decision and display a general message directing the user to local emergency services or appropriate professional help.
11. DATA SHARING AND SERVICE PROVIDERS
SUPABASE
We use Supabase for authentication, database, storage, and related application infrastructure.
ANTHROPIC
We use Anthropic for AI processing as described above.
EXPO / EAS
We use Expo/EAS for app build, update, and push-notification infrastructure. Push tokens may be transmitted to Expo for notification delivery.
REVENUECAT AND APPLE
We may use RevenueCat to manage purchase entitlements. Apple processes App Store purchases and subscriptions through Apple's systems. We do not receive users' full payment-card information from Apple merely because a purchase is made through the App Store.
NETLIFY, CLOUDFLARE, AND GITHUB
We use infrastructure providers for website hosting, DNS/email infrastructure, and source-code hosting. These providers may process limited technical or business information as necessary to provide their services.
We do not use third-party advertising SDKs in NowSettled and do not sell or share personal information for targeted advertising.
12. ANALYTICS
NowSettled's product analytics are first-party. We do not currently use Firebase Analytics, Google Analytics, Mixpanel, Amplitude, Segment, PostHog, or Sentry in the app.
We may collect first-party usage events to understand feature use, improve the product, troubleshoot problems, and maintain security.
13. RETENTION
We retain account and case information while your account remains active unless you delete the information or we otherwise remove it under our Terms.
Settled cases do not automatically expire at launch.
AI-generated structured outputs that form part of a case may remain stored while the relevant case remains active.
Website marketing emails may be retained while reasonably necessary for the communication relationship or until you unsubscribe or request deletion, subject to legal and operational requirements.
We retain information only as reasonably necessary for the purposes described in this Policy, including legal, security, fraud-prevention, abuse-investigation, dispute-resolution, and accounting requirements.
14. ACCOUNT DELETION
You may delete your account through the controls available in the app.
When you delete your account, we delete or anonymize your account information and personal content from our active systems, including your submissions, answers, evidence, private reflections, and conflict-style profile, subject to the exceptions below.
SHARED DECISIONS
If you participated in a completed case with another person, we may retain the completed decision as a shared case artifact so the remaining participant does not lose a completed decision because you left the service.
The decision is generated using role placeholders rather than storing participant display names in the decision itself. Your direct account identifiers are therefore not stored in the decision. The decision may nevertheless contain facts or descriptions that could indirectly identify you.
Your original submission, answers, evidence, private reflections, and conflict-style profile are not retained for the remaining participant's benefit.
REPORTED CONTENT AND LEGAL/Security EXCEPTIONS
We may retain limited information associated with reported content, abuse, fraud, security incidents, legal claims, or legal obligations for as long as reasonably necessary for those purposes.
BACKUPS
Deleted information may remain temporarily in encrypted backups or disaster-recovery systems until those copies are overwritten or expire according to the retention procedures of the applicable infrastructure provider. We do not currently publish a fixed backup-expiration period because that period can depend on the applicable infrastructure plan and configuration.
INDIVIDUAL CASE DELETION
Individual case deletion is not promised as a launch feature. Additional deletion controls may be added later.
15. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights to:
• know whether we process your personal information;
• access personal information we hold about you;
• correct inaccurate information;
• request deletion;
• request a copy of certain information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent; and
• exercise other rights provided by applicable law.
Colombia: Colombian data-protection law provides rights relating to access, updating, correction, and deletion/suppression of personal data, subject to applicable exceptions.
Mexico: applicable Mexican privacy law provides ARCO rights, including access, rectification, cancellation, and opposition, subject to applicable exceptions.
United States: state privacy laws may provide additional rights depending on where you live and whether the applicable law covers you and our processing.
To exercise a privacy right, contact support@nowsettled.com. We may need to verify your identity before completing a request.
16. INTERNATIONAL PROCESSING
NowSettled is operated from the United States. Our service providers may process information in the United States and other countries.
By using the service, you understand that information may be transferred to and processed outside your country, subject to applicable law and the safeguards required by applicable law.
17. CHILDREN
NowSettled is intended only for people 18 years of age or older.
We do not knowingly permit people under 18 to create or maintain accounts. If we learn that an under-18 person has created an account, we may take steps to delete the account and associated information.
18. SECURITY
We use technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No internet-based service can guarantee absolute security.
19. LEGAL DISCLOSURES
We may disclose information when reasonably necessary to comply with law, legal process, court orders, government requests, or to protect the rights, safety, security, or property of users, NowSettled, or others.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
20. CHANGES TO THIS POLICY
We may update this Privacy Policy as the service, technology, or legal requirements change.
For material changes, we may provide notice through the app, website, email, or another reasonable method.
The Effective Date at the top of this Policy identifies the current version.
21. CONTACT
Cory Primo
NowSettled
Privacy and support: support@nowsettled.com